Providing Simple Solutions For The Most Important Problems

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Frequently Asked Questions

Ordering

How do I place an order?

For digital products, simply fill out the 2-step order form on your selected product's page. Once you complete the checkout process, you’ll receive a confirmation email with a download link. For physical products like the Knuckle Sammich, make your ideal selections, place the quantity you desire in your cart, and follow the directions to checkout. In addition, there may be a button to click on that will take you to another website for purchase. I.e. Jade Defense Solutions apparel which is maintained on TeePublic.

Do I need an account to make a purchase?

No, accounts are needed at this time.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, Stripe, and other popular payment methods depending on your location.

Can I use a discount code for my purchase?

Yes, if you have a valid discount code, you can apply it during checkout to receive your discount.

Are there any additional fees?

Not for digital downloads. The price listed on the product page is the final price. For physical products, shipping and taxes apply.

Receiving & Downloading

How will I receive my digital product after purchase?

After completing your purchase, you’ll receive an email with a link to download your digital product.

What formats are available?

Our digital products are currently offered in PDF format.

Can I read the digital product on my smartphone or tablet?

Yes, our eBooks are compatible with smartphones, tablets, e-readers, and computers. You may need an app like Adobe Reader to open them.

What should I do if I didn’t receive the download link?

Check your spam or junk folder first. If you still can’t find the email, contact us with your order details, and we’ll resend the link.

How long will the download link be active?

The download link is typically active permanently after purchase. Make sure to download and save your eBook during this period.

Can I re-download the digital good if I lose it?

Technical Support

I can’t open my file. What should I do?

Ensure you have the correct app or software installed for the eBook format. If you’re still having trouble, contact us via our Contact Form for assistance.

Can I share my eBook with others?

EBooks are licensed for personal use only. Sharing or distributing them violates copyright laws and our terms of service.

What if I accidentally purchased the wrong eBook?

Other Common Questions

Do you offer refunds for digital eBook purchases?

Due to the nature of digital products, we do not offer refunds unless there’s a technical issue with the file. Please review the product details, and Terms & Conditions carefully before purchasing.